Return Policy

At KCARTEL, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it.

• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Proof of Purchase: Please include the receipt or proof of purchase with your return.

Refunds

• Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• Method: If your return is approved, we will initiate a refund to your original method of payment.

• Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Defective Items: If you receive a defective or damaged product, please contact us immediately for assistance.

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: returns@kcartel.com

• Phone: +614 57 222 763